Last updated: 4 September 2026
Welcome to LuxPlaya. These Terms & Conditions apply to your use of the LuxPlaya website and to purchases made through our online store.
By using our website or placing an order, you agree to these Terms & Conditions.
1. About LuxPlaya
LuxPlaya is an online fashion store offering swimwear, beachwear, sunglasses and summer accessories.
If you have any questions about these Terms & Conditions, please contact us:
Email: support@luxplaya.com
2. Products
We make reasonable efforts to ensure that product descriptions, images, colours and information on our website are accurate.
However, colours and appearance may vary slightly depending on your device or screen.
Product availability may change without notice.
3. Prices
All prices displayed on our website are shown in British pounds (£) unless otherwise stated.
We make reasonable efforts to ensure that prices are accurate. If we discover an obvious pricing error, we may contact you before processing the order.
Any applicable delivery charges will be shown at checkout before you complete your purchase.
4. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email.
An order confirmation does not necessarily mean that your order has been accepted. We may need to confirm product availability and payment before accepting the order.
Once your order has been accepted and dispatched, we will send you a dispatch confirmation where applicable.
5. Payment
Payment must be successfully received before an order can be processed.
We use secure third-party payment providers to process payments.
We do not normally store complete payment card details on our own systems.
6. Delivery
Orders are normally processed within 2 business days.
Delivery times vary depending on the destination, shipping method and product ordered.
Estimated delivery information will be provided at checkout where available.
Products in the same order may sometimes be delivered separately if they are supplied or dispatched from different locations.
For further information, please see our Shipping & Returns page.
7. Returns and Refunds
Your statutory consumer rights are not affected by these Terms & Conditions.
For information about cancellations, returns and refunds, please see our Shipping & Returns page.
For most online purchases, consumers have a legal right to cancel within 14 days of receiving the goods, subject to applicable exceptions.
Products must also meet applicable statutory requirements, including being as described, of satisfactory quality and fit for purpose.
8. Swimwear and Hygiene
For hygiene reasons, swimwear should only be returned where it is unworn and unused, with any hygiene liner still attached and all original tags intact.
This does not affect any statutory rights that apply where a product is faulty, damaged or not as described.
9. Product Availability
We aim to keep product availability information accurate.
If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for the unavailable item.
10. Website Use
You agree to use the LuxPlaya website lawfully and not to:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Interfere with the security or operation of the website
- Copy or reproduce website content without permission
- Use the website in a way that could damage or disrupt our services
11. Intellectual Property
All content on the LuxPlaya website, including text, graphics, logos, photographs, design elements and other materials, is owned by or licensed to LuxPlaya unless otherwise stated.
You may not reproduce, distribute or commercially use our content without prior written permission.
12. Third-Party Services
Our website may use third-party services, including payment providers, delivery companies, hosting providers and order fulfilment partners.
These services may have their own terms and privacy policies.
We are not responsible for the content or policies of third-party websites or services outside our control.
13. Our Responsibility
Nothing in these Terms & Conditions excludes or limits any responsibility that cannot legally be excluded or limited.
We do not exclude or limit your statutory consumer rights.
We are not responsible for losses that are caused by circumstances outside our reasonable control, such as significant courier disruption, extreme weather, natural events or other circumstances beyond our reasonable control.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services or legal requirements.
The latest version will be published on this page together with the date it was last updated.
Any changes will not affect rights that you have already acquired under an existing order.
15. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom.
Nothing in these Terms & Conditions is intended to restrict any consumer rights or protections that you may have under applicable law.
16. Contact Us
If you have any questions about these Terms & Conditions, your order or our services, please contact:
LuxPlaya
Email: support@luxplaya.com